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Frequently Asked

The $90 is not a charge, it is a pre-authorization. When you place the order we do not charge you. We only get pre-authorization which is your order total plus $10 or 10% whichever is greater. So the one you saw is not a charge but a pre-authorization. The reason is most of our items are priced by actual weight, which is not known until the item is fulfilled, the same way when we get gas at the gas station.
To see the receipt, please login to your account, go to order history, at Action column, there is one icon to view Order and another to view Receipt. Please note the receipt will be ready only after the order is fulfilled and the payment is made.
We speak it just like two words "fresh shoot".
We deliver to most communities in Calgary. For details, please view our map to see if you are within our delivery zone and which day is your prime delivery day.
A prime delivery day is a day with a reduced delivery rate. By encouraging more customers from the same neighborhood to place theirs orders on the same day, we can effectively reduce our delivery mileage and thus our co2 emission.
The prime day varies with your Forward Sortation Area (FSA) code, which is the first three digits of your postal code. Please visit Delivery Areas & Rates for more information.
Unless stated otherwise, we deliver all orders from Tuesday to Sunday between 2:00 PM and 8:00PM. Orders must be placed by 4:00AM on your desired delivery date. Please note due to some factors out of our control like weather and traffic, we sometimes may deliver even later (this happens rarely but does happen).
No, you do not need to. Most ordered items are delivered in airtight bins (if you choose to use our bins) which may contain frozen ice to keep it cool. The bins will be placed at a spot around your home you specified in your delivery instructions. We will pick the bins and bottles at the next delivery or upon your request to cancel our service (please notify us at your last order so that we can pick all bins at the last delivery). On severe weather conditions (below -10 or above +20), it would be very helpful though if you can receive the bins and put them in the cooler right away.
Yes, but it is not encouraged. Warehouse pickup is superseded by Home Nearby Pickup, which essentially means we bring the order to somewhere very close to your home and you come to this location to get your order. If you choose to do so, no delivery fee is charged and no order minimum requirement. However, if you still want Warehouse pickup, you can choose Home Nearby pickup at checkout, and leave us a message on Order Note telling us at WHICH date you want to warehouse pickup. We can only accommodate Warehouse Pickup between 3pm-5pm.
Work as it should be: no expiry date, no limit on which product you cannot use, no limit on when you cannot use it, no hidden restrictions etc. For every 1000 reward points, you can convert it to $1.
Yes, we do, big or small. We have various weekly, biweekly and monthly plans to meet your needs. Please email at info@freshoot.ca for more details.
For veggies and fruits, if it is out of stock or does not meet our standard so cannot send to the customers, we will use our best judgment to substitute it with another item. For other groceries, depending on whether you opt to accept substitute or not, we will either substitute the out-of-stock item with a comparable item or remove the item from your order.
We accept American Express, MasterCard, Visa etc. If you would like to pay by cheque or pre-authorized payment, please send us a private message.
Please let us know through the “Request A Product” page under your account.
You do not need to return the delivery bins. At the first delivery, we will leave you the food and delivery bins if you choose to use our bins. For all future deliveries, please place the bins in the same Location as instructed in your delivery note on the delivery date so that the delivery staff can put all food into the bins. Should you wish to have all bins returned, please let us know at your next order in the delivery instruction (personal info->edit address->delivery instruction) so that we can bring all bins to our warehouse. You can also bring the bins to our warehouse if you wish to do so.
Save Time and Get Reward Points

We work hard and smart to save you time and money. The more you buy, the more reward points you get.

Reduce CO2 Emission and Plastic Usage

We reduce carbon dioxide emissions by up to 90% through cluster delivery and we reduce single use plastic bags.

100% Satisfaction Guaranteed

If an item does not meet your expectations due to quality issues, let us know and we will credit you within 5 business days.