When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, delivery address, payment information (including credit card numbers and/or bank account), email address, and phone number. We also collect information on how we should deliver our products to you to best maintain the quality of the products and allow you to receive them with ease. We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfill and deliver any orders placed through the Site (including processing your payment information, arranging for delivery and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
All information collected from customers is safeguarded through various means such as (but not limited to): restricted access to databases and servers, cyphering, passwords, encryption, two-factor authentication, as well as locked filing cabinets for information collected in paper form. Only authorized employees, contractors or agents of Freshoot have access to your information and only after agreeing to keep that information confidential.
Our server service provider is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). It also is fully compliant with the EU-US Privacy Shield and Swiss-US Privacy Shield frameworks.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. You can change or remove your personal information by email at info @freshoot.ca.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at guang#(at)freshoot.ca or by mail using the details provided below: Guang Dai, Freshoot Wholesale Ltd., 123-3016 10 AVE NE, Calgary, AB, T2A 6A3, Canada
We work hard and smart to save you time and money. The more you buy, the more reward points you get.
We reduce carbon dioxide emissions by up to 90% through cluster delivery and we reduce single use plastic bags.
If an item does not meet your expectations due to quality issues, let us know and we will credit you within 5 business days.